Category Archives: Review of Products and Services

Kudos to Starbucks

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This shelf to hold your drink is in the restroom of a newly remodeled Starbucks in California I went to recently. It recognizes that you are likely to have a drink in your hand when you enter the restroom. It helps you out and makes Starbucks look smart.

This is a nice example of the Core Idea of proximity thinking, as well as a few ProxPatterns.

The Core Idea states that: In a situation, change elements, relationships and the proximity to better relate to each other. Starbucks added the element of the shelf to the proximity of the restroom. This helps other elements in the proximity, such as people and coffee cups, better relate to the restroom. It helps people better relate to elements like the toilet, sink and hand dryer. It keeps the coffee cup safer, cleaner, and easily reachable. Coat hooks perform a similar improvement for restrooms. Both get unneeded things out of the way temporarily.

You also might come to an idea like the restroom coffee shelf via ProxPatterns. You might, with ProxAwareness, notice there is no good place to put your coffee when you enter the restroom after you yourself get a cup. You might think, I wonder if something could be done about this (Value of Some). There might be other things people want to put down temporarily (Relate a Variety), so the shelf should be wider than just a cup. You might also use the transition smoothly ProxPattern, by placing the shelf next to the side of the door which opens, so people will see it right away.

Horrible Movie Seats

I had the most horrible experience at the movies last night. We saw this new film called “A Dangerous Method.” We sat in the second row, far off to the right side. I spent the whole time looking far up and to the left, at gigantic distorted faces (due to the severe angle from my seat). The movie was sold out so we couldn’t move to better seats.

NO ONE should EVER be seated that close to the screen. Well, and have to pay for it. Maybe if they paid me to sit there, that would’ve been different. It was such a strange, uncomfortable experience that it was hard to pay attention to the film. They should not even have seats installed that close to the screen!

I’m not sure if it was the movie theater designers, or the business owners, but people were not thinking when they designed that theater. We were at the Landmark Theatre at 10850 W Pico Blvd, Los Angeles, CA 90064.

The theater owners and designers both had poor ProxAwareness, as far as being aware of what sitting there is actually like.

Their ProxSet for this situation included the elements of money, and the customer’s experience, and of course other elements. It seems they honored the integrity of the element of money more than the element of the customer’s experience! This strategy can often work in the short term, and often not work in the long term.

Of course it didn’t help that “A Dangerous Method” is so far out of the ordinary experience of most people, that it might as well be a science fiction film. It didn’t honor the integrity of what being a human being is like, to any great degree.

So many films these days depend on some gimmick or contrived situation. I had hoped that “A Dangerous Method” would be different, but somehow it really wasn’t.

I suggest that David Cronenberg take some time off from moviemaking, and spend more time with regular people. Ordinary life is far more interesting and full of possibilities.

Of course I’m not saying there isn’t a market for David Cronenberg’s films. And of course I might have liked the film more, and been less cranky, if I hadn’t had such horrible movie seats!

Landmark Theatres may have other blind spots. I’d be glad to help them do some proximity thinking via seminars, collaboration or idea sessions.